Resolving Problems and Disputes
Many problems or complaints can be resolved by thoughtful discussion with those involved.
Residents are expected to observe the rules and regulations listed in the Resident Handbook regarding such matters as noise, use of common areas, and Good Neighbor practices. Although there are few issues at Society Hill, there are procedures in place to assure that rights and responsibilities are properly addressed, and any issues resolved in a fair manner.
Often, a simple call to the office will provide assistance. We do request, however, that if you wish to press a complaint, that the office be notified in writing. In case of a complaint regarding another resident, a written complaint may be necessary if the violation or problem is not visible to Site Management.
Please note that while it endeavors to promote neighborly relations and does pursue compliance with regulations, the Association cannot accept responsibility for resolving all issues that may involve interpersonal tensions, especially those in which the parties involved are unable or not willing to address them in direct discussion.
Alternate Dispute Resolution
As required by New Jersey laws, and with the Association's Alternate Dispute (ADR) Resolution policy, a unit owner who is notified of formal action such as a fine for an alleged violation of the Governing Documents, or a unit owner who has a "housing-related" dispute with the Association is entitled to seek an ADR proceeding. If the subject unit owner requests an ADR proceeding, the Association will evaluate whether the request falls under the provisions of the policy, and may then make arrangements for a trained, independent mediator to conduct a session at which the parties may present their positions.
Note also that the initiating party is required to post a deposit which will be held in escrow against the ultimate costs of the mediation, the final cost of which will be shared by the parties. Tenants may participate as a party if they receive written permission of their owner. No person may be forced to participate as a party to a mediation, nor to bear a share of the cost unless the person has agreed to be a party to the ADR in writing.
The ADR proceedings are designed as an informal, less costly alternative to litigation. However, if the unit owner and/or the Association or other affected parties cannot reach a resolution of the dispute, they can proceed with whatever course of action is appropriate, as the mediator cannot impose a binding directive. The Association ADR policy is available from the office upon request, along with an application form. An online copy of the policy may be viewed in Attachment B of this resolution.